Production is
my day job.Building is my
night shift.

Open to Application Support and Production Support roles in Toronto. Contact me →
Application Support Engineer in Toronto. By day I keep enterprise apps running. After hours I build real tools with AI for the people around me.
10+ years supporting enterprise ERP, HCM and SaaS platforms. In payroll integrations support, I kept a 93% internal satisfaction rating over 20 months. In L1 chat support, I resolved 800+ tickets.
Earlier in my career: built a custom page that cut an issue's resolution time from 6 hours to under 30 minutes, and monitored scheduled jobs on Linux servers over SSH.
Real incidents from my support work, in my own words. Company, client and system names are left out.